REFUND & RETURN POLICY
Every Vexta Studio piece is printed on demand just for you. This reduces waste and overproduction, which means each order is made individually after you buy it.
1. RIGHT OF WITHDRAWAL (14 DAYS)
If you are a customer in the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at info@vexta.studio with your order number. Send the item back within 14 days of telling us. Items must be unworn, unwashed and in original condition with tags attached. The customer pays the return shipping cost. We refund the item price and original standard shipping within 14 days of receiving the return, using your original payment method.
Return address: we will send you the return address by email after you contact us at info@vexta.studio.
2. DAMAGED, DEFECTIVE OR MISPRINTED ITEMS
If your item arrives damaged, defective, misprinted or you received the wrong item, we will send a free replacement or give you a full refund. Please email info@vexta.studio as soon as possible, ideally within 7 days of delivery, with:
- Your order number
- Clear photos of the problem and the shipping label
- A short description of the issue
You do not need to return the item unless we ask you to.
- 3. LOST OR DELAYED PARCELS
If your parcel has not arrived within the expected delivery time, contact us and we will track it. If it is confirmed lost, we will send a replacement or refund your order.
4. SIZE EXCHANGES
Please check the size chart on each product page before ordering. Our fits are oversized. If you ordered the wrong size, you can use your 14-day right of withdrawal to return the item and place a new order.
5. ITEMS WE CANNOT ACCEPT
- Items that are worn, washed, stained or altered
- Items returned after the 14-day period
- Items sent back without contacting us first
6. HOW TO START A RETURN
Email info@vexta.studio with your order number and reason. We will reply within 2 business days with the next steps.
CONTACT
Email: info@vexta.studio
Operating hours: Mon–Fri 09:00–18:00
This policy does not affect your statutory consumer rights under Finnish and EU law.
RETURN PROCESS
01. INITIATION
Log in to your account and select the order containing the items you wish to return. Click 'Initiate Return' to receive your unique authorization code and digital shipping label.
02. PACKAGING
Place the streetwear in its original packaging with all tags attached. Enclose the return authorization form and seal the package using the provided adhesive strip to ensure safe transit.
03. DISPATCH
Drop off your package at any authorized carrier location. You will receive an email confirmation once our warehouse has processed your arrival and initiated the credit sequence.
PROTOCOL GUIDELINES
• Items must be in original, sellable condition
• All aesthetic tags and safety seals intact
• Returns must be lodged within 14 Earth days
• Exchanges subject to archival availability
• Original shipping costs are non-reversible
• POD (Print on Demand) items follow specific drop rules